Frequently Asked Questions

Common questions about Checkout Review

General

What is Checkout Review?

Checkout Review is a Shopify app that displays customer reviews at checkout to build trust, reduce cart abandonment, and increase conversions. Studies show that social proof at checkout can boost conversion rates significantly.

How does it work?

After installation, you add customer reviews through our simple dashboard. These reviews automatically appear at checkout, reassuring customers and encouraging them to complete their purchase.

Is it compatible with my theme?

Yes! CheckoutReview works with all Shopify themes because it displays reviews in the checkout flow, which is separate from your storefront theme.

Installation & Setup

How do I install CheckoutReview?

Simply install the app from the Shopify App Store. The app will automatically configure itself. You can then add reviews from your dashboard and customize the display settings.

Do I need technical knowledge to use this app?

No technical knowledge required! Our intuitive dashboard makes it easy to add reviews and customize how they appear at checkout.

How long does setup take?

Setup takes less than 5 minutes. Install the app, add your first review, and customize the display settings. Reviews will immediately start appearing at checkout.

Reviews Management

How do I add reviews?

From your app dashboard, click "Add New Review", enter the customer name, rating, review title and content. You can also mark it as a verified purchase if applicable.

Can I edit or delete reviews?

Yes! You have full control over all reviews. You can edit any review details or delete reviews at any time from the Reviews Management page.

What is a "Verified Purchase" badge?

The verified purchase badge indicates that the review comes from a confirmed customer who actually purchased from your store. This adds extra credibility to the review.

How many reviews can I add?

You can add as many reviews as you want. The app will display them according to your customization settings (e.g., show 5 reviews in rotation).

Customization

Can I customize how reviews look?

Yes! You can customize the display style (card or list), border radius, maximum number of reviews shown, and enable/disable various elements like star ratings, review titles, and dates.

Can reviews auto-rotate?

Yes! You can enable auto-slide to automatically cycle through reviews. You can also adjust the slide interval (how many seconds each review displays).

Will reviews match my brand?

The reviews use a clean, professional design that works with any brand. You can customize the appearance settings to best match your store's style.

Pricing & Billing

How much does CheckoutReview cost?

Please visit our pricing page in the app dashboard or the Shopify App Store listing for current pricing information.

Is there a free trial?

Please check the app listing on the Shopify App Store for current trial offers.

Can I cancel anytime?

Yes, you can uninstall the app at any time directly from your Shopify admin. No long-term commitments required.

Troubleshooting

Reviews aren't showing at checkout

Make sure you've added at least one review in the app dashboard. If reviews are still not appearing, try clearing your browser cache or testing in an incognito window. Contact our support if the issue persists.

Can I preview how reviews will look?

Yes! The Customization page includes a live preview that shows exactly how your reviews will appear at checkout with your current settings.

Do reviews work on mobile?

Absolutely! Reviews are fully responsive and look great on all devices including mobile phones and tablets.

Support

How can I get help?

You can contact our support team at info@pytech.co.uk. We typically respond within 24 hours during business days.

Do you offer setup assistance?

Yes! If you need help getting started or have questions about customization, reach out to our support team and we'll be happy to assist.

Still have questions?

Contact us at info@pytech.co.uk and we'll be happy to help!

Last updated: November 4, 2025